Terms & conditions.

Last updated: 12 October 2026

01Agreement to these terms

These Terms and Conditions (“Terms”) apply to your use of the GrowVika website and to all services provided by GrowVika (“GrowVika”, “we”, “us”), including website and app development, CRM and custom software, digital marketing and the WhatsApp marketing platform at app.growvika.com. By using our website, accepting a quote or creating an account, you agree to these Terms. If you do not agree, please do not use our website or services.

Where a written quote, proposal or agreement signed by both of us says something different, that document takes priority for that project.

02Our services

We provide website development, e-commerce stores, mobile apps, CRM development, custom software, digital marketing (SEO, Google Business Profile, social media and ads), WhatsApp API marketing and related support. The exact scope, deliverables, timeline and price for your project are set out in the quote or proposal we share with you.

03Quotes, scope and changes

• Our quotes are fixed for the scope written in them and are valid for 30 days unless stated otherwise.
• Anything not listed in the quote, new pages, features, integrations or revisions beyond the agreed rounds, is a change request. We will quote it separately and start it only after you approve.
• Prices are in Indian Rupees and exclude GST and third-party costs unless the quote says otherwise.

04Your responsibilities

• Share content, images, logins, feedback and approvals on time. Delays on your side move the delivery date.
• Make sure you own or have permission to use everything you give us, text, photos, logos, videos, customer data, and that it is lawful.
• Check and approve designs and the final work before launch.
• Keep your own copies of important data and passwords we hand over to you.

05Timelines

The timeline in your quote is our honest estimate based on the agreed scope and on receiving content and approvals on time. We keep you updated on WhatsApp throughout. We are not responsible for delays caused by late content or approvals, changes in scope, or third parties such as domain registrars, app stores, Meta or Google.

06Payments, cancellations and refunds

• Payments are made in milestones as written in the quote, usually an advance before work starts and the balance before launch or handover. Monthly services (marketing, maintenance, platform plans) are billed in advance.
• Invoices are due within 7 days unless the quote says otherwise. If a payment is overdue, we may pause work or services until it is cleared.
• Cancellation before work starts: the advance is refunded after deducting any third-party costs already paid on your behalf.
• Cancellation after work starts: payments for work already done and milestones already completed are not refundable. Any amount paid for work not yet started is refunded on a pro-rata basis.
• Monthly services can be cancelled with 15 days' notice before the next billing date; the current month is not refunded.
• Not refundable: third-party costs such as domains, hosting, paid plugins and themes, app store fees, ad spend paid to Google or Meta and Meta's WhatsApp message charges.
• Approved refunds are made to the original payment method within 7 to 10 working days.

07Third-party services and costs

Our work often uses third-party services, domain registrars, hosting, payment gateways, Google, Meta (Facebook, Instagram, WhatsApp), app stores and plugins. Their terms, pricing, approvals and availability are decided by them. Their fees are separate from our charges unless the quote includes them, and we are not responsible for their downtime, policy changes or decisions (for example, an ad, app or template being rejected).

08Ownership and intellectual property

• Once you have paid in full, you own the final website, app, designs, content we created for you and the data in your systems. Domains and accounts are registered in your name wherever possible.
• We keep ownership of our pre-existing tools, code libraries, templates and know-how, and give you a lifetime licence to use them as part of your project.
• Open-source software and third-party items (fonts, plugins, stock images) are used under their own licences.
• Unless you ask us not to, we may mention the type of project in our portfolio without sharing confidential details. We share client names and live links only with your permission.

09Hosting, maintenance and support

Post-launch support is included for the period stated in your quote. After that, maintenance, updates, backups and changes are available as a monthly or yearly plan or charged per request. We are not responsible for problems caused by changes made by you or other developers, or by hosting and third-party services we do not manage.

10Digital marketing and SEO

We work hard to grow your traffic, rankings and enquiries, but search engines and social platforms control their own results. We cannot guarantee specific rankings, numbers of leads, sales or ad performance. Ad budgets are paid to the ad platforms and are separate from our management fee.

11WhatsApp marketing platform (app.growvika.com)

• Account: you must give correct information, keep your login secure and are responsible for all activity on your account.
• Plans and billing: plan prices and limits are shown in the app. Meta's WhatsApp message charges are billed separately as per Meta's published rates.
• Your messages: you may message only people who have opted in to receive messages from you, and must follow the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy, Meta's terms and Indian law, including rules on unsolicited commercial communication.
• Approvals: Meta reviews and may approve, reject or limit business accounts, phone numbers and message templates. We help you, but the decision is Meta's.
• Fair use: no spam, misleading or illegal content, or attempts to misuse or overload the platform. We may suspend accounts that break these rules or put the platform or other users at risk.
• Availability: we aim to keep the platform available and secure, but it may sometimes be unavailable for maintenance or because of Meta or other providers.
• Your data: you can export your contacts and data while your account is active. After the account is closed, data is deleted as described in our Privacy Policy.

12Acceptable use of our website

Please do not misuse our website, for example by trying to hack it, sending spam through our forms, copying our content or design for commercial use, or using automated tools that harm its performance. Content on this website is for general information and may change without notice.

13Confidentiality

We keep your business information, logins and data confidential and use them only to deliver your project. You agree to keep our proposals, pricing and internal documents confidential. This does not apply to information that is already public or must be disclosed by law.

14Warranties and limitation of liability

We provide our services with reasonable skill and care. Apart from that, our services and website are provided “as is”, and we do not give any other warranties to the extent the law allows.

We are not liable for indirect or consequential losses such as loss of profit, revenue, data or business opportunity. Our total liability for any claim related to a project or service is limited to the amount you paid us for that project or service in the 3 months before the claim.

15Indemnity

You agree to compensate GrowVika for any claims, losses or costs arising from content or data you provided, messages you sent through our platform, or your breach of these Terms or the law.

16Termination

Either of us may end a project or service by written notice if the other seriously breaches these Terms and does not fix it within 15 days. On termination, you pay for work done and costs incurred up to that date, and we hand over the completed work and your data once payments are cleared.

17Governing law and disputes

These Terms are governed by the laws of India. We will first try to resolve any dispute through a friendly discussion. If it cannot be resolved within 30 days, the courts at Delhi, India will have exclusive jurisdiction.

18Changes to these terms

We may update these Terms from time to time. The “Last updated” date at the top shows the latest version. Changes do not affect projects already in progress unless we both agree in writing.

19Contact us

Questions about these Terms? Get in touch:

GrowVika
Delhi NCR, India
Email: sahil@growvika.com
Phone / WhatsApp: +91-9818186876