Privacy policy.

Last updated: 12 October 2026

01Who we are

GrowVika (“GrowVika”, “we”, “us”, “our”) is a digital agency based in Delhi NCR, India. We design and build websites, online stores, mobile apps, CRMs and custom software, provide digital marketing services, and operate a WhatsApp marketing platform at app.growvika.com.

This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the choices and rights you have. It is written to comply with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000 and the rules made under them.

02Scope of this policy

This policy applies to:

• our website and all its pages, forms and chat buttons;
• enquiries, calls, emails and WhatsApp messages you send us;
• the services we provide to clients; and
• accounts on the GrowVika WhatsApp marketing platform (app.growvika.com).

It does not apply to websites, apps or services of other companies that we link to, or that our clients run using our services, those have their own privacy policies.

03Information we collect

Information you give us

• Contact details, name, phone / WhatsApp number, email address and business name.
• Project details, the services you need, your timeline, budget and any messages, files, logins or content you share with us.
• Account details for app.growvika.com, name, email, phone, business details and login credentials.
• Billing details, billing name, address and GST number. Card, UPI and bank details are processed by our payment partners; we do not store full card numbers.

Information collected automatically

• Device and usage data, IP address, browser, device type, pages visited, time spent and the page that referred you.
• Cookies and similar technologies (see “Cookies” below).

Information on the WhatsApp platform

• Contacts you upload or that message your business, message content, templates, media and delivery / read status.
• Details of your WhatsApp Business account and Meta Business account needed to provide the service.

04How we use your information

• To reply to your enquiry and talk to you about your project.
• To prepare quotes, deliver our services and provide support after launch.
• To create and manage your account on app.growvika.com and send messages on your instructions.
• To send invoices, collect payments and keep accounting and tax records.
• To send service updates and, where you have agreed, useful tips and offers, you can opt out at any time.
• To improve our website, services and platform, and to understand which pages and campaigns work.
• To keep our website and platform secure, prevent misuse and fraud, and comply with the law.

We do not sell your personal data, and we do not use it for any purpose that is not compatible with the reasons above.

05Consent and legal basis

We process your personal data with your consent, for example when you submit a form, message us or create an account, or for legitimate uses permitted under the DPDP Act, such as providing a service you have asked for, complying with a legal obligation or responding to an emergency. Where we rely on consent, you can withdraw it at any time by writing to us; this does not affect processing already done.

06WhatsApp, calls and emails

If you send an enquiry, we may contact you by phone, WhatsApp or email about it. We send WhatsApp messages only to people who have messaged us or shared their number with us. Reply “STOP” on WhatsApp or write to us to stop receiving messages.

07If you use our WhatsApp marketing platform

When a business uses app.growvika.com, that business decides whom to message and what to send. For the contacts and messages it uploads or receives, the business is the Data Fiduciary and GrowVika acts as a Data Processor on its behalf. The business is responsible for having a valid opt-in from each contact and for following WhatsApp's Business Messaging Policy and Commerce Policy.

Messages sent through the platform are carried by Meta Platforms under its own terms and privacy policy. We process platform data only to provide the service, keep it secure and comply with the law.

08Sharing your information

We share personal data only when needed, and only with:

• Service providers who help us run our business, website and server hosting, email and SMS delivery, cloud storage, analytics, payment gateways and accounting tools, under confidentiality and data-protection obligations.
• Meta Platforms (WhatsApp, Facebook, Instagram) and Google (Maps, Analytics, Ads, Business Profile) when you use features that rely on them or when we run campaigns for you.
• Authorities when required by law, court order or to protect rights, safety and security.
• A buyer or successor if our business is merged or transferred, who will be bound by this policy.

09Cookies

Our website uses a small number of cookies and similar technologies to remember your choices (for example, not showing the enquiry popup twice in a visit), measure visits and improve the site. Third-party services such as Google Fonts, Google Maps and analytics tools may set their own cookies. You can block or delete cookies in your browser settings; some features may then not work as intended.

10How long we keep data

We keep personal data only as long as needed for the purpose it was collected: enquiry data for up to 3 years after our last contact, client project and billing records for as long as tax and accounting laws require (generally 8 years), and platform data for as long as the account is active and a short period after it is closed, unless the law requires longer. After that, we delete or anonymise it.

11How we protect your data

We use reasonable security practices, including HTTPS encryption, access controls, strong passwords, regular backups and restricted staff access, in line with the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. No method of transmission or storage is completely secure, but we work to protect your data and will notify you and the authorities of a personal-data breach as required by law.

12Your rights

Under the DPDP Act you have the right to:

• get a summary of the personal data we hold about you and how we process it;
• correct, complete or update your personal data;
• have your personal data erased when it is no longer needed, unless we must keep it by law;
• withdraw your consent at any time;
• nominate another person to exercise your rights in case of death or incapacity; and
• raise a grievance with us, and if it is not resolved, with the Data Protection Board of India.

To use any of these rights, email sahil@growvika.com. We may ask you to verify your identity first.

13Children

Our website and services are meant for businesses and adults. We do not knowingly collect personal data of children under 18. If you believe a child has shared data with us, please contact us and we will delete it.

14Data stored outside India

Some of our service providers (for example, hosting and email providers) may store or process data on servers outside India. When this happens, we use providers with appropriate security and comply with any restrictions notified by the Government of India.

15Links to other websites

Our website may link to other websites and apps, including WhatsApp, Google Maps and social media. We are not responsible for their content or privacy practices. Please read their privacy policies.

16Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed. If the changes are significant, we will highlight them on this page or contact you.

17Grievance Officer and contact

For any question, request or complaint about your personal data, please contact our Grievance Officer:

Md Sahil, Founder, GrowVika
Email: sahil@growvika.com
Phone / WhatsApp: +91-9818186876
Delhi NCR, India

We will acknowledge your message within 48 hours and aim to resolve it within 30 days.